TERMS & CONDITIONS
Alexandra Dodds terms & conditions policy follows the requirements of the Australian consumer law. By making a purchase on alexandradodds,com, you are agreeing to all of our terms and conditions listed on our website. Alexandra Dodds reserves the right to change any information on the alexandradodds.com website at any time.
All jewellery is made to order in our Sydney studio unless specified as Ready to Ship.
Most made to order items will ship within 3 weeks, however some items may take up to 6 weeks at busy times & depending on our supply chain. Ready to Ship items will be dispatched within 3 business days. If you need an item sooner or by a specific date, please contact the studio here and we will try our best to accommodate your deadline.
SHIPPING RATES & TAXES
All items are shipped insured via express services through Australia Post or DHL Express & require a signature on delivery.
Purchases under $350 AUD | From $15.00
Purchases over $350 AUD | FREE EXPRESS SHIPPING
Australian sales include 10% GST.
Purchases under $500 NZD | From $19.00
Purchases over $500 NZD | FREE EXPRESS SHIPPING
All New Zealand sales include 15% GST, all custom duties & fees.
Express rates from $35.00
Purchases over $800 AUD | FREE EXPRESS SHIPPING
For all international destinations (excluding NZ) tax & duty is not included & may be charged by your local customs office upon delivery.
RETURNS + EXCHANGES
Ready to Ship items purchased within Australia may be returned for a refund within 7 days of purchase.
Made to Order items & international purchases may be returned for an exchange or credit note only, within 14 days of purchase.
Exchange requests are subject to item availability & at the discretion of Alexandra Dodds. Credit notes are valid for 6 months from issue date.
If you have ordered the incorrect size, we offer a resizing service for a nominal fee.
Shipping costs and custom duties will not be refunded or credited.
Return shipping costs are at the cost of the customer. We recommend using an express service with signature on delivery for safe return.
Sale items, items purchased in conjunction with a promotion or coupon code, customised, resized or bespoke items are final sale and can not be returned or exchanged.
Items must be returned in new unworn condition with original packaging. If your item shows signs of wear, Alexandra Dodds reserves the right to decline your refund or exchange request.
CHANGES + CANCELLATIONS
If you wish to change or cancel an order, you must contact us at email@example.com within 24 hours of placing your order. Orders can not be cancelled after production has begun. Sale items are final sale and can not be cancelled after purchase is completed.
DISCOUNT CODES, SALE ITEMS AND PROMO CODE OFFERS
Discount codes cannot be combined with other offers or promotions. Offers cannot be applied to previous purchases. Discounts are applied before shipping and tax. Unless specified, sale and promotions are valid for a limited time only. Items purchased outside of this timeframe are sold at full price.
Every effort has been made to portray our products as accurately as possible. All images on alexandradodds.com are a representation of the product- actual finishes and colours of metals and gemstones may vary depending on your computer screen & variations in natural gemstones. Most pieces are hand carved and will bare unique characteristics, while staying true to the style of the piece.