CUSTOM QUOTE ENQUIRY
FAQ
What is your order turnaround?
All jewellery is made to order in our Sydney studio unless specified as Ready to Ship.
Most made to order items will ship within 3 weeks, however some items may take up to 6 weeks at busy times & depending on our supply chain. Ready to Ship items will be dispatched within 3 business days.
If you need an item sooner or by a specific date, please contact the studio and we will try our best to accommodate your deadline - we usually can!
What is your Return Policy?
Ready to Ship items purchased within Australia may be returned for a refund within 7 days of purchase. A 2% restocking fee may apply.
Made to Order items & international purchases may be returned for an exchange or credit note only, within 14 days of receiving your item.
Exchange requests are subject to item availability & at the discretion of Alexandra Dodds. Credit notes are valid for 12 months from issue date.
Shipping costs and custom duties will not be refunded or credited.
Return shipping costs are at the cost of the customer. We recommend using an express service with signature on delivery for safe return.
Sale items, items purchased in conjunction with a promotion or coupon code, customised, resized or bespoke items are final sale and can not be returned or exchanged.
Items must be returned in new unworn condition with original packaging. If your item shows signs of wear, Alexandra Dodds reserves the right to decline your refund or exchange request.
Can I customise a piece with a different metal or gemstone?
We are happy to customise any of our collection pieces with different metals and gemstones by request.
Contact the studio for a custom quote.
Can I visit your studio?
You are welcome to come by our Sydney Studio & Showroom to view the collection in person, have your ring size measured or purchase in stock pieces.
The studio is open by appointment so that we can make sure to be available when you stop by. Appointments are casual and there is no obligation to purchase.
WHAT METALS DO YOU WORK IN?
Alexandra Dodds works in
9 CARAT (375) Yellow, Rose or White Gold
14 CARAT (585) Yellow, Rose or White Gold
18 CARAT (585) Yellow, Rose or White Gold
PLATINUM (950)
STERLING SILVER (925)