All jewellery is made to order in our Sydney studio unless specified as Ready to Ship.
Most made to order items will ship within 3 weeks, however some items may take up to 6 weeks at busy times & depending on our supply chain. Ready to Ship items will be dispatched within 3 business days.
If you need an item sooner or by a specific date, please contact the studio here and we will try our best to accommodate your deadline- we usually can!
SHIPPING RATES & TAXES
All items are shipped fully insured via express services through Australia Post or DHL Express & require a signature on delivery.
AUSTRALIA & NEW ZEALAND
Purchases under $300 AUD | From $15.00
Purchases over $300 AUD | FREE EXPRESS SHIPPING
Australian sales include 10% GST.
New Zealand sales include 15% GST
All New Zealand purchases are sent 'Deliver Duty Paid' and include all custom & duty import taxes.
Purchases under $500 AUD | From $35.00
Purchases over $500 AUD | FREE EXPRESS SHIPPING
For all other international destinations, tax & duty is not included & may be charged by your local customs office upon delivery.
RETURNS + EXCHANGES
Ready to Ship items purchased within Australia may be returned for a refund within 7 days of purchase.
Made to Order items & international purchases may be returned for an exchange or credit note only, within 30 days of purchase.
Exchange requests are subject to item availability & at the discretion of Alexandra Dodds. Credit notes are valid for 12 months from issue date.
If you have ordered the incorrect size, we offer a resizing service for a nominal fee.
Shipping costs and custom duties will not be refunded or credited.
Return shipping costs are at the cost of the customer. We recommend using an express service with signature on delivery for safe return.
Sale items, items purchased in conjunction with a promotion or coupon code, customised, resized or bespoke items are final sale and can not be returned or exchanged.
Items must be returned in new unworn condition with original packaging. If your item shows signs of wear, Alexandra Dodds reserves the right to decline your refund or exchange request.
CHANGES + CANCELLATIONS
If you wish to change or cancel an order, you must contact us at firstname.lastname@example.org within 24 hours of placing your order. Orders can not be cancelled after production has begun & may incur a cancellation fee. Sale items are final sale and can not be cancelled after purchase is completed.