TERMS & CONDITIONS
Alexandra Dodds terms & conditions policy follows the requirements of the Australian consumer law. By making a purchase on alexandradodds,com, you are agreeing to all of our terms and conditions listed on our website. Alexandra Dodds reserves the right to change any information on the alexandradodds.com website at any time.
All jewellery is made to order in our Sydney studio unless specified as Ready to Ship.
Most made to order items will ship within 3 weeks, however some items may take up to 6 weeks at busy times & depending on our supply chain. Ready to Ship items will be dispatched within 3 business days. If you need an item sooner or by a specific date, please contact the studio here and we will try our best to accommodate your deadline.
SHIPPING RATES & TAXES
All items are shipped via express services through Australia Post or DHL Express.
New Zealand $15.00 - $30.00
Everywhere Else $40.00
Australian sales include 10% GST
New Zealand sales include 15% GST + custom duties
For all other international destinations, taxes & duties are not included & you may be charged by your local customs office upon delivery.
These charges are solely the responsibility of the customer.
RETURNS + EXCHANGES
As most of our jewellery is made to order to your specifications, we do not offer refunds for change of mind.
Items may be returned for an exchange or credit note within 10 days of receiving the item. Exchange requests are subject to item availability & at the discretion of Alexandra Dodds. Credit notes will be valid for 6 months from issue date.
If you have ordered the incorrect size, we offer a resizing service for a nominal fee.
Shipping costs and custom duties will not be refunded or credited.
Return shipping costs are at the cost of the customer. Sale items, items purchased in conjunction with a promotion or coupon code, items that have been worn, customised, resized or bespoke items are final sale and can not be returned or exchanged.
CHANGES + CANCELLATIONS
If you wish to change or cancel an order, you must contact us at email@example.com within 24 hours of placing your order. Orders can not be cancelled after production has begun. Sale items are final sale and can not be cancelled after purchase is completed.
DISCOUNT CODES, SALE ITEMS AND PROMO CODE OFFERS
Discount codes cannot be combined with other offers or promotions. Offers cannot be applied to previous purchases. Discounts are applied before shipping and tax. Unless specified, sale and promotions are valid for a limited time only. Items purchased outside of this timeframe are sold at full price.
Every effort has been made to portray our products as accurately as possible. All images on alexandradodds.com are a representation of the product- actual finishes and colours of metals and gemstones may vary depending on your computer screen & variations in natural gemstones. Most pieces are hand carved and will bare unique characteristics, while staying true to the style of the piece.