RETURNS + EXCHANGES
Please choose your item carefully, as each Alexandra Dodds piece is made to order to your specifications, we are not able to offer refunds if you simply change your mind. We want you to love your item, so you are unhappy with your purchase for any reason and would like to request an exchange or credit note, please email email@example.com within 72 hours of receiving your item, with your proof of purchase and an exchange request. Exchange requests are subject to the availability & at the discretion of Alexandra Dodds. Credit notes will be valid for 6 months from issue date.
Once your exchange request has been approved, your item must be shipped back to our studio within 10 days of receiving the item in its original condition and original packaging. When returning items by post please use a traceable and insured service, and carefully package, as Alexandra Dodds will not be responsible for items damaged, lost or delayed in the post. Shipping costs and custom duties will not be refunded or credited. Return shipping costs and any custom duties incurred will be at the expense of the customer. Please note on your customs declaration form that the item is a 'Return' to avoid any extra duties.
If the product is damaged, shows any signs of wear & is not in its original saleable condition the product will be returned to the buyer at their own expense.
Sale items, items purchased in conjunction with a promotion or coupon code, customised, resized or commissioned items are final sale and can not be returned or exchanged.
Please contact us at firstname.lastname@example.org with any questions regarding our Return Policy.
CHANGES + CANCELLATIONS
If you wish to change or cancel an order, you must contact us at email@example.com within 24 hours of placing your order. Orders can not be cancelled after production has begun and any changes after 24 hours may incur a fee. Sale items are final sale and can not be cancelled after purchase is completed.
FAULTY ITEMS + REPAIRS
All jewellery is carefully quality checked before being dispatched, but very occasionally there may be a fault we didn’t find.
Wear and tear in the course of normal use is not considered a fault. This includes gold plating that has faded, surface scratches, oxidisation or tarnishing. If your jewels are knocked or dropped, this may cause gemstones to come loose and fall out.
If you receive a faulty product, we will gladly repair or exchange the original piece if the product was purchased within 6 months of notifying us. To notify us of the fault, email firstname.lastname@example.org and include the below information:
• Your name & address
• Proof of purchase
• A photograph of the item with a description of the fault
Repairs are assessed case by case and may incur a fee.