DELIVERY INFORMATION

Please note all items are hand made to order in our Sydney studio. Depending on the item, this may take 1- 4 weeks to complete if it is not currently in stock (check the ready-to-ship section for in-stock items). After production of your jewellery is complete, your order will be dispatched using the shipping method you selected at checkout.

If you need your item in a rush or by a specific date, please get in touch and see if we can make your deadline (we usually can!)

'Ready to Ship' items will be shipped within 48 hours of placing your order (excluding weekends and public holidays). Orders placed after 2.00pm AEST will be processed the following day. 

'Pre-Orders' are typically ready to ship within 6 weeks from order, sometimes sooner.

 

SHIPPING COSTS

All items will be shipped via Australia Post or DHL express. You will receive a tracking number via email once your item has shipped.

Australia
Orders under $150.00- from $8.00
Orders over $150.00- FREE STANDARD SHIPPING

New Zealand
Orders under $250.00- from $10.00
Orders over $250.00- FREE STANDARD SHIPPING

Everywhere else
Orders under $350.00- from $20.00
Orders over $350.00- FREE STANDARD SHIPPING

All purchases over $1000 will be insured and shipped Express Courier via DHL or Fed Ex, with a signature required on delivery.

 

Delivery time frames are estimates provided by the postal company and Alexandra Dodds cannot be accountable for late deliveries caused by the postal system or delays through customs. 

International purchases may incur taxes and duties applied by customs in the recipient's country. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To determine exactly what these charges may be, please contact your local customs office.