CUSTOM FAQ

How do I start the custom piece process?

Custom projects start with an initial consultation either in person, by phone or email to discuss your ideas & budget. Start by filling in the Custom Jewellery Enquiry form, send an email or get in touch to make an appointment at the studio.

How much do custom pieces cost?

There is a minimum cost of $2000 AUD for one-off unique pieces in gold.

Price will vary depending on the design, complexity & materials. You can set the budget, and the piece can be designed and materials selected to suit.

If you simply want to make a minor modifications to an existing design (eg, different stone colour, metal) this will be a lot more cost effective.

How long do custom pieces take?

6 - 12 weeks (not including waitlist times if we are currently fully booked). If you have a date that you would like your custom piece made by, please let me know and I will try my best to work to your schedule.

Rush orders for urgent projects may be possible by request for an additional fee- please email for details.

Are custom jewels insured during transit?

Yes, our insurance covers all outgoing parcels from our studio to your door. All parcels require a signature on delivery.

Do you remodel other jewellery, or can I supply my own materials?

Gemstones & diamonds, yes.

I am happy to use your own gems & diamonds, or repurpose gemstones out of existing jewellery. Gemstones will need to be inspected in my studio to make sure they are in a suitable condition to use.

Metals, no sorry.

I am not able to reuse or ‘melt down’ customers gold in my pieces. This is because the casting process I use requires a special casting alloy to create a successful & good quality cast. Customers gold may include unknown metals or solders which can result in a poor quality cast.

Precious metals may sometimes be traded in for a credit towards a custom piece- this would require the gold being assessed and weighed in the studio.

Do you work with overseas clients?

Yes, absolutely. Meetings can be scheduled over the phone or zoom if required. I will keep you well informed with every step of the process via photos and videos. I can also courier your jewellery piece anywhere in the world, safely & insured.

How do I find the correct ring size if I am purchasing a ring as a gift?

If you are able to measure the inside diameter of a ring they currently wear to the nearest mm, or take it to a jeweller to measure the size, this will help to get a good estimate of the ring size. Rings can be resized after purchase no problem, but it’s good to get as close to the size as possible. 

Can I change or cancel my bespoke order?

Custom pieces are designed & made especially for you, based on your specifications. Once an order has been agreed upon, deposit paid and production has begun, custom orders can not be cancelled & deposits are strictly non-refundable.

Sometimes small alterations (eg, band thickness, adding texture) are possible during the wax carving process. Any significant changes to the design once production has begun may incur additional labour costs. You will always be notified of any additional costs before proceeding.